Borrower Portal Experience: What’s New

DigiFi’s latest platform updates are here, bringing new functionality, improved integrations, and enhanced online borrower experiences. With tools like an E-Signature element powered by Docusign and a seamless Google Analytics integration, managing and optimizing your borrower portal has never been easier. Here’s a breakdown of what’s new and how it can benefit you and your users.

E-Signature Element: A Seamless E-Sign Experience

Modern borrowers expect efficient, paperless processes, and our new E-Signature element delivers just that. You can now incorporate electronic signatures directly into your borrower portal.

Key Features:

• Powered by Docusign: Leverage trusted, secure e-signature technology.
• Easy Integration: Add the E-Signature element to any borrower portal page in just a few clicks.
• Smooth User Experience: Borrowers can sign documents electronically without leaving the portal.

New in Marketplace: Google Analytics Integration

To help you better understand borrower behavior and optimize the portal experience, we’re introducing a new integration with Google Analytics, now available in the DigiFi Marketplace.

Key Benefits:

• Connect in Minutes: Link your GA account to your standard borrower portal quickly and easily.
• Track Borrower Activity: Monitor key metrics like active users, page views, and user navigation.
• Optimization: Use insights to identify pain points and refine the borrower's journey.

Improved Apply Flow: A Simpler Start for Borrowers

We’ve made changes to the standard borrower portal apply flow to create a more welcoming experience for your applicants.

What’s Changed:

Borrowers can now begin their applications without needing to create an account upfront. This allows them to engage with your portal and start their journey with fewer initial steps.

Why This Works:

By reducing barriers at the start of the application process, you can improve completion rates and create a smoother overall experience for first-time users.

All these features are live and ready to enhance your borrower portal today! If you have any questions or feedback, we’d love to hear from you. Stay tuned — more exciting updates are on the way as we continue to improve the borrower experience.