DigiFi Communications, Enhanced: Smarter Email, Text Messages & Clear Context

Bradley Vanderstarren

24 Dec 2025 • 3 min read

Communications are a key element of every origination journey. From first contact to final funding, clear and timely messages keep applications moving and everyone aligned.

Today, we’re excited to roll out a major upgrade to DigiFi’s Communications – one that goes beyond email and introduces SMS texts, improved outbound messaging, and a simpler, more reliable way to track every interaction. This release focuses on improving outbound marketing and communications, giving teams full control over how messages are sent, tracked, and tied to the right application.

Twilio Added to DigiFi’s Marketplace

To enhance SMS messaging within the platform, we now offer a built-in Twilio integration in the DigiFi Marketplace.

Getting started is simple:

Head to DigiFi’s Marketplace and connect your Twilio account
Choose one or more verified phone numbers
Set a default sender number

Once connected, text messaging is instantly available throughout DigiFi, with no custom development needed.

Text Messaging – Manual or Fully Automated

With Twilio connected, DigiFi lets you send text messages right from the platform.

Send one-off SMS messages directly from an application
Automate texts using the Automation Builder (reminders, status updates, next steps, etc.)
View every text message right in the application communications timeline

Better outreach, fewer follow-ups, and smoother progress for borrowers and intermediaries alike.

Smarter, More Flexible Email Sending

Emails through DigiFi have also gotten a lot smarter.

Rich-text editor for polished, professional messages
Document attachments (uploaded or linked directly from application files)
Use multiple verified sender addresses
Send to multiple recipients, including third parties, in automation workflows

Everything you need to send a complete, professional email now lives inside DigiFi, with no more bouncing between tools needed.

Intermediary Communications, Fully Tracked

Emails and texts sent to intermediaries are now tracked alongside borrower communications. With this release:

Emails and SMS sent to intermediaries are tracked just like borrower messages
Communications are visible at both the application level and in the intermediary profile

Everyone involved in the application process stays aligned, and teams gain better visibility into partner interactions.

Didn’t Happen in DigiFi? Log It Anyway.

Not every call, email, or text happens inside the platform – and that’s okay! With this release, you can:

Manually log phone calls, emails, or texts that occurred outside DigiFi
Add communication records via UI or API
Associate each record with the correct borrower, intermediary, and application

These new tools can help you maintain a complete communication history, without forcing all conversations into one channel. Nothing falls through the cracks, even if it happened outside DigiFi.

Less Complexity, More Clarity: Outbound Only

As part of this release, DigiFi is reducing inbound email parsing, which added complexity and edge cases that led to customer confusion in certain cases. Instead, we’ve re-focused on what matters most:

Reliable outbound delivery
Clear ownership of messages
Stronger application-level context

By pairing outbound messaging with communications logging features, we deliver simplicity and flexibility without losing visibility.

Unified Communications Experience

All emails, text messages or phone calls – whether sent manually, automated, or logged – now live in a single Communications view across applications, borrowers, and intermediaries. Everything is tied to the right records to provide a clear and accurate overview of your communication history.

This release is a big step forward in how DigiFi handles communications – simpler systems, clearer context, and faster engagement across every deal. We’re excited to see how teams use SMS texts and outbound messaging to keep applications moving with clear and timely communications along the way.

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